F.A.Q

I want a custom engagement ring and/or wedding band. What is the process and payment terms?

We offer free consultations to go over style and price point. A $100 deposit is required to begin the design process and covers the CAD design fee and resin sample. The $100 is credited towards the total cost of the ring. Once the CAD & resin sample have been approved a 50% deposit is due to start the casting process. Manufacturing time varies but averages 3-5 weeks. Once the ring is finished the balance is due at pick up or prior to shipping. We offer interest-deferred financing through Synchrony Financial Bank.

What services does Your Personal Jeweler provide?

We provide personal or "private" jeweler services by consulting with you to find your specific jewelry needs and then work with our network of wholesalers, manufacturers, liquidators, and custom designers to match you to the fine jewelry item(s) right for you. While Your Personal Jeweler does provide an eCommerce store for you to view and purchase items that we carry our primary goal is to offer customers a unique personal jewelry shopping experience. Our website only carries some of the products we offer as we have no range in what fine jewelry we can get or have made for you. We treat our customers like family, getting to know them while building a profile of their jewelry likes and dislikes ensuring that with each purchase the experience becomes more personalized for the customer.

 

Why shop Your Personal Jeweler?

If not for the unmatched service then for the unbeatable prices! Your Personal Jeweler partners with various jewelry manufacturers, wholesalers, liquidators, and custom designers to bring you the fine jewelry of your dreams at prices much lower than jewelry retail stores. We are always available by appointment for video or voice call consultations to go over your specific jewelry needs.

 

Okay, I would like to purchase an item not listed on your site, what do I do next?

Feel free to book an in-store consultation, free video consultation, or contact us via your preferred method, email: info@thepersonaljeweler.com Phone: (248)291-7193 or via the contact us box. (Please note we return all missed phone calls and emails within one business day) Let us know your name if you are a new or returning customer, what fine jewelry you are looking to purchase with as much detail as possible, and your budget. If you request a video conference list your preference of date and time.

 

How long does the custom design process take?

Once a design is approved it takes around 4 weeks until the final product is in your hand. During peak business times such as the holiday season, lead times may be longer.

What video call service do you use?

We currently use Zoom.

Do you have layaway?

Yes, but not for all items. Don’t hesitate to ask if an item is layaway eligible.

Do you offer financing?

We offer deferred interest six & twelve-month financing through our partner, Synchrony Bank. As long as the balance is paid in full within the promotional period no interest will be charged. Purchases over $500 receive six months deferred interest and purchases over $1,000 receive twelve months deferred interest. To see if you are eligible for financing visit:  https://www.thepersonaljeweler.com/financing 

Do you offer a warranty program?

All of our engagement rings and wedding bands come with a free three-year warranty with an option to upgrade to a lifetime warranty. Warranties on all other jewelry are available for purchase.

How long have you been in business?

Your Personal Jeweler was founded in January of 2016. However, the owner has been in the jewelry industry her whole life, starting at her grandfather's store, The Goldmine.

What is your return policy?

New unworn items may be returned within two weeks from the date of invoice.  No refunds on custom designs or special orders. All shipping fees are nonrefundable.

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